Frequently Asked Questions
Everything you need to know about EVE LOM skincare, orders, and our radiant results.
How do I determine the best EVE LOM products for my skin type?
While our iconic Cleanser is suitable for all skin types, we recommend using our online Skin Quiz or consulting the 'Skin Concern' filter on our shop page to find targeted treatments for hydration, anti-aging, or brightening.
What is your shipping policy and do you offer international delivery?
We offer complimentary standard shipping on all orders over $75 within the United States. International shipping is available to select countries; rates and delivery timelines are calculated at checkout based on your location.
Can I return a product if it does not suit my skin?
We want you to love your glow. If you are not completely satisfied, we accept returns of lightly used products within 30 days of purchase. Please contact our concierge team to initiate a return authorization.
Are EVE LOM products paraben-free and cruelty-free?
Yes, EVE LOM is committed to clean science. Our formulations are free from parabens, sulfates, and phthalates. We do not test our finished products on animals.
How can I track the status of my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can also log into your EVE LOM account to view your order history and real-time shipping updates.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Afterpay for interest-free installments on qualifying purchases.